Shipping Policy
At Hoorain Store, we’re committed to delivering your orders safely, swiftly, and affordably. Please read our shipping policy to understand how and when you can expect your order to arrive.
1. Shipping Locations
We currently offer shipping:
-
Nationwide across Pakistan
-
International shipping available to select countries (Contact us for details)
2. Order Processing Time
-
All orders are processed within 1–3 business days after payment confirmation.
-
Orders are not processed, shipped, or delivered on public holidays or Sundays.
-
For custom-stitched or made-to-order items, please allow an additional 3–5 business days.
3. Shipping Time & Rates
| Destination | Estimated Delivery Time | Shipping Charges |
|---|---|---|
| Within Pakistan | 3–5 business days | Rs. 200 (Free for orders over Rs. 3,000) |
| International | 7–14 business days | Calculated at checkout (based on location & weight) |
Note: Delivery times may vary based on your location, courier delays, weather, or customs clearance.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your package in real time.
If you do not receive a tracking update within 3 days, please contact us.
5. Delays or Issues
We strive to meet all delivery timelines, but in rare cases, delays may occur due to unforeseen circumstances. We are not responsible for:
-
Incorrect shipping addresses provided by the customer
-
Courier delays
-
Customs duties or taxes on international shipments
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at [Insert Email] with your order number. We will work with the courier to resolve the issue and ensure you are taken care of.
