At Hoorain Store, your satisfaction is our priority. If you're not fully happy with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Returns
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, unwashed, and in original condition with all tags and packaging intact.
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Only regular-priced items are eligible for return. Sale or discounted items are final sale and non-returnable.
Non-returnable items include:
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Items purchased during clearance or flash sales
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Custom-stitched or altered products
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Accessories (if applicable)
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Shawls damaged due to improper use or care
2. How to Initiate a Return
To request a return, please email us at [Insert Email] with the following:
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Your order number
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Reason for return
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Photo of the item (if applicable)
Once your return is approved, we will share the return address. Please ensure items are safely packed. Return shipping charges are the customer’s responsibility unless the product was damaged or incorrect.
3. Refunds
Once we receive and inspect your returned item:
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A refund will be processed to your original method of payment (or as store credit, if preferred).
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Refunds may take 5–10 business days to reflect, depending on your payment provider.
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If the item is not in its original condition, we may offer a partial refund or deny the refund.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [Insert Email] within 48 hours of receiving your order.
5. Order Cancellations
Orders can be canceled within 12 hours of placement. After this window, your order may already be in processing and cannot be canceled.
